I haven’t received my order, where is it?

  • If you didn't indicate a specific delivery date, the delivery date will depend on the time indicated to produce and deliver the particular order. For an order of multiple items, the item with the longest lead time will determine when you will receive your order. Non-customised orders are dispatched immediately and you should receive it within 24 hours (Lagos)and 48 hours(Outside Lagos). To know the particular status of your order at any point in time, please log in to your account or contact us to inform you.

Who will deliver my package?

  • Our dispatch riders make some of our deliveries. Our network of partners also include: PN&M Express, Nipost, GIGLogistics, CourierPlus , KOS and Tranex.

Can I edit my order or add an item once the order is confirmed?

  • If you need to make any changes, please call us immediately. Please bear in mind that some changes may not be possible after order has begun processing but we love our customers and will do our best to make them happy

Can I pay on delivery?

  • Pay on delivery is only accepted for non-customised orders. We will need to confirm your payment before we begin processing your order

How do I make payment for my order?

  • You have various options of making payments; You can pay through the web payment platform using your credit/debit card; You can also pay by transferring to our account at Diamond Bank 0042438952. Account Name: Eventions Nigeria. If you have any issues making payments, please contact us to assist you.

I will like to cancel my order, how do I do that?

  • Please note that orders can only be cancelled after 6 hours which would give you a full refund of your payment. After 6 hours, cancellation will be pretty difficult as processing would have begun if payment has been made. 

I am not satisfied with my order and will like to return

  • We will be really sad if w don't meet your expectations and will hate to disappoint you so. However, we understand and will be willing to rework your order to satisfaction. In cases where we cannot reach an agreement, we will refund your payment to you in full

We really appreciate your patronage and will like to impress you more at every interaction. Please call us at 08090987025 , mail us at gifts@eventions.ng if you have any issue.

 

Happy Gift Shopping and Thank you!!!